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FREQUENTLY ASKED QUESTIONS
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Do you retouch photos?Yes, we do retouch photos. Basic editing such as color correction, exposure adjustments, and cropping is included with all photo sessions. More detailed retouching — like skin smoothing, object removal, or advanced edits — is available upon request for an additional fee, depending on the complexity. We’ll always discuss editing needs with you ahead of time to make sure the final images match your vision.
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Do you offer printing services?We do not handle printing directly, but we work with a trusted third-party printing service that can take care of your printing needs. If you choose to print through them, please allow extra time for production and delivery.
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What is your refund and cancellation policy?Photography & Events Cancellation & Refunds More than 30 days before your event: You may cancel without any additional charges beyond the deposit. 14–30 days before your event: 50% of the remaining balance will be due. Less than 14 days before your event: The full contract amount is owed. Weather Rescheduling: Rescheduling due to weather is not subject to this cancellation policy, as long as it’s communicated and agreed upon in advance. These situations are handled on a case-by-case basis. Graphic Design & Artwork Refunds Due to the nature of design work and the time involved in creative development, all payments for graphic design or custom artwork are non-refundable once the project has begun. If you choose to cancel before any work has started, only the deposit is retained. If at any point you're unhappy with the direction of a design, I encourage open communication so we can make adjustments and ensure you're satisfied with the final product. Your vision matters, and I’m committed to working with you to bring it to life.
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Are you available to travel for projects or events?Yes, we’re happy to travel! Whether your project is out of state or international, travel is not a problem. Please note that travel fees and accommodations will be added to your invoice based on the location and duration of the project. Let us know the details, and we’ll include all necessary travel costs in your custom quote.
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Can you help with social media management?While we do not offer full social media management services, we specialize in content creation for your social media platforms. We can design engaging posts, create stories, develop custom graphics, and provide content calendars tailored to your brand. Additionally, we can help review your social media metrics and performance, offering insights and guidance on how to improve your strategy.
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What’s the process for starting a project?The process is simple and straightforward: Reach out — Contact us to discuss your project and share your goals. Consultation — We’ll schedule a consultation to dive deeper into your needs and vision. Quote & Contract — After understanding your requirements, we’ll provide a quote. Once you approve, we’ll send over a contract to confirm the scope and terms. Creative Process — With everything in place, we’ll get started on bringing your vision to life! We’ll guide you every step of the way to ensure a smooth and collaborative experience.
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How long does it take to get my photos?Turnaround time depends on the type and size of your shoot. On average, you can expect to receive your edited photos within 7–14 business days. Larger projects or those requiring detailed retouching may take a bit longer, but we’ll always communicate timelines clearly before and after your session. If you need a quicker turnaround, rush delivery may be available for an additional fee.
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How will I receive the files to my photos or designs?Final files are typically delivered via email. For larger files, we’ll send a download link through WeTransfer. Please note that WeTransfer links are available for a limited time, so be sure to download and save your files promptly.
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Do you provide photography services for weddings?We do not offer wedding photography. However, we’re happy to support your special day in other ways. We provide graphic design for wedding materials such as invitations, RSVP cards, signage, and table assignment displays. We can also collaborate with event planners and stylists who are looking to stage styled shoots or portfolio-building projects.
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What forms of payment do you accept?We accept credit/debit card, Venmo, and Zelle. For those who need to pay via check, we can accommodate those as well.
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